Features/ Chat Widget

In-App Chat Widget
that goes straight to Slack or Telegram

Customers message you right inside your product. The message arrives in your Slack channel — or Telegram, WhatsApp, Email — instantly. No inbox. No ticket. Just a conversation where your team already lives.

Chat in your product. Reply in Slack.

01

User opens the widget

One click on the floating button opens your branded support panel. They see the available channels: Chat, Bug Report, WhatsApp, Email.

02

Types and sends a message

No login required. The user types their message and hits send. FeedBeeky captures their current page URL, browser, and device automatically.

03

It lands in your Slack

Your team gets a formatted notification in the designated channel. Reply there directly. (Two-way chat is on the roadmap — your reply will appear back in the widget.)

Four ways to reach you. One widget.

Telegram
Create a bot via @BotFather, add your token + chat ID, and messages arrive instantly in any Telegram channel or group.
WhatsApp
Enter your number (no WhatsApp Business API needed). The widget shows a direct wa.me link so users can message you on WhatsApp.
Email
A mailto link in the widget. Simple fallback for teams that want email as a contact option alongside the other channels.

Your team replies where they already work

The biggest reason live chat fails in small teams: nobody monitors a separate inbox. FeedBeeky routes conversations to the tools you already have open. Slack for most teams. Telegram if you prefer. Both simultaneously if you want.

  • Works with existing Slack webhooks
  • Each project can route to different channels
  • Auto-captured page URL with every message
  • Browser, OS, device type included
  • No extra software for your team
AC
Acme Corp Support
● Online
How can we help you today?
Hi, the export feature is not generating the PDF, it just shows a spinner.
Sending to Slack... ✓
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